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Here are a number of reasons why your AllDayGeneric order may not have shipped yet and the easiest way to learn why is just to contact us and ask. For quick reference however your best indication of why your order hasn’t been shipped is to check the order status and for the most part it is pretty self explanatory. For example, if the status is “incomplete payment process or want to pay or pending e-check payment” there is a problem with your payment and you must contact us to resolve the problem, or we are still waiting for your payment to arrive in the mail. For a more detailed explanation of the various drug delivery status codes, please see our order status FAQ.

When tracking information is sent to you, it is important to note that it may not show up in the courier’s website until many days after the pharmacy has shipped your order. In most cases, the package must reach the destination country (your country) before any tracking will be displayed. As such, you must be patient while your order makes its way around the world to you. If tracking is not showing up seven business days after it is entered in your account then we ask you to please contact us so that we may pass a query onto the courier to make sure there are no unexpected delays.

We have prepared a small write-up to explain the process of what happens when customs refuses entry of your order, please read it carefully first and don’t hesitate to contact us for any clarifications or further information.

Why would customs return my package?

For those who are new to ordering their medications from abroad, it is important to know that all packages are subject to refusal when entering a country’s border. This is by no means a cause for concern. It is your customs’ job to accept or deny the mail coming into the country and medications are no exception. As there is no way for them to know whether the medications are legitimate, the customs’ officer will usually return all medications to the origin pharmacy as a precaution.

Could my medications be fake or inferior?

This is a common question asked by our new customers and it is very important they understand how AllDayGeneric works when compared to all the other online pharmacies on the internet. When you place an order with our service, we not only protect you from online fraud, we also protect you from the fears of receiving fake or inferior products. All our products are manufactured by leading Indian pharmacies and their facilities are approved by USDFA or other respected government authorities.

What will happen to my order now?

Our guarantee states that you will get your products and a refused package from customs is no exception. Simply contact us and we send you a free reshipment of your order and depending on the availability of your products in stock, we will have your new tracking number sent to you right away.

How long will it take to receive my reshipment order?

The reshipment may take 10-20 days to deliver.

Will my order be refused again upon the reshipment?

There is always a possibility that your order could be refused again but the chances are very slim. Typically less than 1% of the orders we ship are refused by customs.

You should contact us in advance to let us know you require priority shipment of your order. Alternatively, you can e-mail us when you place your order. Although we do not ship it any other method than the one that we are currently doing, we can ensure your order jumps to the top of the queue and is shipped right away to try to save you a few days on the fulfilment time. Please note that although we can guarantee that the order will ship right away (assuming that the products are in stock), we cannot guarantee that the shipping company will bring it to you without delay. Once we place the order in the mail, it really is out of our control.

This could result in an order being refused by customs or an unforeseen delay with the shipping company. Please do not wait too long for your package to arrive. If it is outside the listed shipping times, contact us so we can investigate further.

Unfortunately you cannot. You may only cancel your order before it has been shipped from the pharmacy, and even that will be subject to cancellation fee.

Please note that we do ship in small bubble envelopes or card boxes and do not enclose any literature about the products.