How can I change my password?AllDayGeneric2019-02-28T16:58:27+05:30
Simply login to your account and visit the “Account Details” page. We recommend you choose a strong password for your account so as to increase the security.
Common guidelines for choosing good passwords are designed to make passwords less easily discovered by intelligent guessing:
- Include numbers, symbols, upper and lowercase letters in passwords
- Password length should be around 5 to 14 characters
- Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (e.g., dates, id numbers, ancestor’s names or dates …).
- If the system is case sensitive use capital and lower-case letters
- Password should be easy to remember for the user
Examples of weak passwordsAllDayGeneric2019-02-28T16:58:37+05:30
As with any security measure, passwords vary in effectiveness (i.e., strength); some are weaker than others. For example, the difference in weakness between a dictionary word and a word with obfuscation (i.e., letters in the password are substituted by, say, numbers — a common approach) may cost a password cracking device a few more seconds. The examples below illustrate various ways weak passwords might be constructed, all of which are based on simple patterns which result in extremely low entropy:
- Default passwords (as supplied by the system vendor and meant to be changed at installation time): password, default, admin, guest, etc.
- Dictionary words: chameleon, redsox, sandbags, bunnyhop! Intensecrabtree etc
- Words with number substitutions: password1, deer2000, john1234, etc
- Words with simple obfuscation: [email protected], l33th4x0r, g0ldf1sh, etc
- Doubled words: crabcrab, stopstop, treetree, etc
- Common sequences: qwerty, 12345678, mnbvcxz, etc
- Numeric sequences based on well known numbers such as 911, 314159, or 27182, etc
- Identifiers: jsmith123, 1/1/1970, 555-1234, “your username”, etc
- Anything personally related to you: license plate number, social security number, current or past telephone number, student id, address, birthday, relatives’ or pets’ names/nicknames/birthdays/initials, etc.
There are many other ways a password can be weak, corresponding to the strengths of various attack schemes; the core principle is that a password should have high entropy (usually taken to be equivalent to randomness) and not be readily derivable by any “clever” pattern, nor should passwords be mixed with information identifying the user. If you ever lose your password you may click on “forgot password” in login area or contact us and we will be glad to assist.
How can I order a refill of a previous order?AllDayGeneric2019-02-28T16:58:49+05:30
Simply login to your account and visit the “Orders” page. Once you are at this page you will see that every order you have ever ordered will be displayed in a convenient list whereby you can select which ones you wish to refill and then press the “Order Again” button.
What is the CVV number you ask for on your sign up page? Where can I find it?AllDayGeneric2019-02-28T16:37:55+05:30
CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number. The four-digit CVV number is printed on the front of the card above the card account number.
What is your credit card description in my credit card statement?AllDayGeneric2019-02-28T16:36:57+05:30
Make sure that our charge appears in your card statements as per our information in mail, so, during your credit card statement; make sure that it’s from AllDayGeneric
Please note that the information is submitted via SSL secured, encrypted page and that there is no risk of fraud.
What payment methods will your company accept?AllDayGeneric2019-02-28T16:36:01+05:30
We accepts Visa, MasterCard, Discover, Check/ Money orders or you can pay by Echeck (for USA customers only) & online banking (for 34 countries) for larger orders (more than $500 USD), we also consider the use of a wire transfer/ check/ money order however you should contact us click for mail before placing such an order.
If I send in a check or money order how long will it take for you to receive it and process my order?AllDayGeneric2019-02-28T16:34:28+05:30
Sending in a check or money order for your online medication is the slowest way to send us payment and as a result it will affect the speed of your order. We will be unable to process the order until payment has been received and depending on the country you are sending the payment from and whether you are a new or existing customer, there may be even further delays while we wait for the payment to clear. We recommend that if you are sending payment for your medication by mail, you should always use a registered service preferably with a tracking number so we can trace it in case of delays.
My credit card was refused, why?AllDayGeneric2019-02-28T16:33:20+05:30
Credit cards can be refused for a number of reasons, many of which are out of both your and our control. When you place an order with a credit card, the information you submit goes directly to our merchant bank at which point it is tested through various fraud. The following are the main reasons of decline transactions:
If the billing and shipping address are different: in this situation, the card-issuing bank may stop the transaction to avoid suspect fraud cases. It is also a possibility that your bank has declined the transaction because it’s an international transaction.
If you are using a card from a different state (or country) where the card was actually issued: this happens if your card was issued at your address but you are using the same from a different state or country. In such a case, you may contact us and place the order.
As you can see, there are many channels your transaction must pass through before it is accepted and if there is a problem with even one of them your entire transaction for your online medication will be declined. In the event it is declined, please give us mail to confirm the order. Please note that some banks will require your authorization after they accept the charge from our company. For example, if you normally use your card only in USA and your bank suddenly sees a transaction from overseas they may think that the transaction is suspicious and wish to speak with you before allowing it to go through. In this case, they may call you to confirm or you may need to call and alert them of your approval. We recommend you check with your bank after placing an order just to make sure everything went through successfully. It is important to note that all credit cards processing through are done inside the USA.
I was double charged, who do i contact about this?AllDayGeneric2019-02-28T16:29:47+05:30
If you were double charged please accept our sincerest apologies. Sometimes there is a communication error between our website and the bank and as a result the website will automatically try again causing a double charge. Many times we will notice this before you do and refund you immediately, however if you notice the error before us then let us know and we will issue the refund without delay.
My refund hasn’t showed up on my credit card yet, how long should it take?AllDayGeneric2019-02-28T16:27:42+05:30
It can take up to seven to ten business days for your refund to show up on your credit card. Many times it will show up in only three business days but sometimes there are bank delays that are out of our control and for this we apologize in advance. If you have not received your refund in seven to ten business days then please are sure to contact us right away so we can follow up with the bank and find out why.